Privacy Policy
Effective Date: June 1, 2026
Valley Custom Printing ("we," "us," or "our") operates the website valleycustomprinting.com (the "Site"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
We collect information that you voluntarily provide to us when registering on the Site, expressing an interest in obtaining information about us or our products and services, or otherwise contacting us.
Personal and Contact Information
When you place an order or create an account, we may collect:
Full name
Email address
Phone number
Shipping and billing addresses
Custom Design Files and Artwork
To fulfill custom apparel and printing orders (including DTF, sublimation, and vinyl products), we collect the images, logos, graphics, and text files you upload to our Site.
Payment Information
We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number) and the security code associated with your payment instrument. All payment data is stored and processed by our third-party payment processors, and we do not store your raw credit card information on our servers.
Automatically Collected Information
When you visit the Site, we automatically collect certain information about your device, including your IP address, browser type, operating system, and information about your browsing activity on our Site using cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect or receive for the following business purposes:
To Fulfill and Manage Orders: To process your payments, print your custom apparel and merchandise, and arrange for shipping and delivery.
To Communicate With You: To send you order confirmations, design proofs for approval, shipping updates, and customer service responses.
To Protect Your Intellectual Property: Your uploaded designs, logos, and artwork are used only for the purpose of fulfilling your specific order. We will not use your custom artwork for our own marketing materials or resell your designs without your explicit, written permission.
To Send Marketing and Promotional Communications: If you opt-in, we may use your personal information to send you updates about new printing techniques, sales, or events. You can opt out of these emails at any time.
To Improve Our Website: To understand how users interact with our Site and optimize the user experience.
3. How We Share Your Information
We only share information with third parties in the following situations:
Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. This includes payment processors (e.g., Stripe, PayPal) and shipping carriers (e.g., USPS, UPS, FedEx).
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
4. Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. You can choose to set your web browser to remove or reject cookies, but doing so may affect the functionality of the Site, particularly the shopping cart and checkout processes.
5. Data Security
We implement commercially reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
6. How Long We Keep Your Information
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law (such as tax, accounting, or other legal requirements). Uploaded design files may be archived for a certain period to make reordering easier for you, but you may request their deletion at any time.
7. Your Privacy Rights
Depending on your location, you may have the right to:
Request access and obtain a copy of your personal information.
Request rectification or erasure of your personal information and custom design files.
Restrict the processing of your personal information.
Opt-out of marketing communications.
To exercise any of these rights, please contact us using the information provided below.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
9. Contact Us
If you have questions or comments about this policy, you may email us or contact us by phone at:
Valley Custom Printing
info@valleycustomprinting.com
(315) 982 - 4366